Helping international businesses build reliable customer support teams and streamlined remote operations.
I'm Noman Sher, Founder and CEO of e‑Work Outsource. Since 2019, I have helped international businesses manage customer support, eCommerce operations, virtual assistance, legal administration, and back-office processes. Today, I lead a growing remote team of more than 20 professionals serving clients across the US, UK, and Europe.
By The Numbers
Since
Team Members
Completed Orders
Unique Clients
About Me
Building Global Remote Teams Since 2019
I'm Noman Sher, Founder and CEO of e‑Work Outsource. Since beginning my freelancing journey in 2019, I have helped international businesses manage customer support, eCommerce operations, virtual assistance, legal administration, appointment scheduling, and back-office processes.
Today, I lead a growing remote team of more than 20 professionals serving clients across the United States, United Kingdom, and Europe. My mission is to provide businesses with reliable, high-quality outsourcing solutions while creating meaningful remote work opportunities.
What I Offer
Services & Expertise
Comprehensive outsourcing solutions tailored for international businesses, from customer support to full remote team management.
Customer Support
End-to-end customer support including email, live chat, and phone support. Query resolution, escalation management, ticket handling, and customer retention strategies.
eCommerce Support
Complete eCommerce operations support for Shopify, WooCommerce, and Amazon. Order management, shipping, returns, refunds, chargebacks, and payment disputes.
Virtual Assistance
Professional virtual assistance including email management, calendar coordination, data entry, research, document management, and administrative support.
Law-Firm Support
Legal administration including client intake, case management, medical-record coordination, document handling, staff supervision, and operational workflow improvement.
Appointment & Lead Management
Inbound call handling, lead follow-ups, appointment booking and rescheduling, CRM pipeline management, and end-of-shift reporting for healthcare, dental, and real estate.
Remote Team Operations
Full-scale remote team management including recruitment, training, SOP development, quality assurance, performance monitoring, and workflow optimization.
Career Journey
Professional Experience
From freelancer to CEO — a journey of growth, leadership, and building global remote teams.
Founder & CEO
e‑Work Outsource↗Remote
Founded and lead a remote outsourcing company providing customer support, virtual assistance, eCommerce assistance, law-firm support, appointment scheduling, call handling, and back-office services to international businesses.
- Lead a team of 20+ remote professionals
- Client acquisition, consultation, and onboarding
- Recruitment, staff training, and quality assurance
- SOP development, workflows, and response templates
- Service delivery and long-term client relationship management
Regions served: US, UK, Germany, France, Netherlands
Freelance Customer Support & VA Specialist
Fiverr, Upwork & Direct Contracts
Remote
Built a freelancing career from small projects to managing international clients. Supported eCommerce brands, law firms, fintech companies, healthcare providers, dental practices, cleaning businesses, HR startups, and real-estate businesses.
- Email, live chat, and phone support
- Shopify & WooCommerce operations
- Order management, refunds & returns, chargebacks
- Appointment scheduling and lead follow-up
- CRM management and back-office operations
Law-Firm Operations & Office Manager
US-Based Law Firm (Confidential)
Remote
Progressed from Legal Assistant to Medical Coordinator and ultimately to Office Manager. Overseeing daily administrative and operational workflows, coordinating case-related follow-ups, and training team members.
- Daily administrative and operational workflow management
- Case-related and medical follow-ups coordination
- Staff performance monitoring and training
- Internal process improvement
- Communication with clients, providers, and attorneys
Nsave Ambassador — Pakistan
Nsave
Pakistan
Supporting community engagement, user communication, product education, customer-support coordination, outreach, partnerships, and business development in the fintech sector.
- Community engagement and user communication
- Product education and support coordination
- Outreach, partnerships, and business development
Verified Profiles
Freelance Platforms
Proven track record across major freelancing platforms with top ratings and consistent client satisfaction.
Upwork
Verified ProfileVerified Top Rated freelancer with a perfect 100% Job Success Score, specializing in Customer Support Services — Multichannel Phone, Email, and Chat.
100%
Job Success
$10K+
Total Earnings
677
Total Hours
6
Total Jobs
Fiverr
Verified ProfileLevel 2 seller with all metrics qualifying for Top Rated status — currently under evaluation. 305 completed orders across 85 unique clients.
9/10
Success Score
5/5
Rating
100%
Response Rate
305
Completed Orders
Education & Certification
Academic Background
Bachelor's Degree in English Language and Literature
National University of Modern Languages (NUML), Islamabad
January 2022 – January 2026
Balanced university education with building a freelancing career and founding e‑Work Outsource. Developed practical experience in professional communication, client management, leadership, and remote-team management while working with international clients.
Activities & Societies
DigiSkills Freelancing Certificate
DigiSkills.pk
February 2022 – May 2022
Completed freelancing training covering the fundamentals of building a freelance career, finding opportunities, communicating with clients, presenting services professionally, and working through online freelance marketplaces.
View Certificate (PDF)Key Learning Areas
Portfolio
Featured Projects
Case studies showcasing my work across industries — from outsourcing and eCommerce to legal support and fintech.
Building e‑Work Outsource
From a solo freelancer in 2019 to founding and scaling a remote outsourcing company with 20+ agents. Developed recruitment pipelines, training programs, and SOPs serving businesses across the US, UK, and Europe.
- Started freelancing in 2019
- Founded e‑Work Outsource in 2022
- Grew team to 20+ remote professionals
International eCommerce Customer Support
Managing customer email and live-chat operations for international eCommerce brands. End-to-end support including Shopify/WooCommerce operations, order tracking, refunds, disputes, and workflow development.
- Email & live-chat management
- Shopify & WooCommerce support
- Returns, refunds & chargeback handling
US Law-Firm Operations
Progressed from Legal Assistant to Office Manager for a US-based law firm. Team coordination, case follow-ups, staff training, workflow improvements, and operational management.
- Promoted from Legal Assistant to Office Manager
- Team coordination and staff training
- Case and medical follow-ups
Appointment & Lead Management
Inbound call handling, lead follow-ups, appointment booking, CRM pipeline management, and calendar coordination for healthcare, dental, and real-estate clients.
- Inbound call handling and lead follow-up
- Appointment booking & rescheduling
- CRM pipeline management (GoHighLevel)
Fintech Community Support
As Nsave Ambassador in Pakistan, supporting community engagement, user guidance, product education, outreach, and partnerships in the fintech sector.
- Community communication & user guidance
- Product-update support
- Outreach and partnerships
Student Performance Dashboard
A data visualization dashboard built to analyze student performance metrics. Features interactive charts, filters, and real-time data processing.
- Interactive data visualizations
- Dynamic filtering and charts
- Built with modern web technologies
Expertise
Skills & Tools
A comprehensive toolkit built over years of serving international clients across multiple industries.
Customer Support
eCommerce
Virtual Assistance
Law-Firm Support
Leadership & Operations
CRM & Software Proficiency
Tools and platforms I work with daily
Milestones
Key Achievements
Began freelancing in 2019, building an international career from scratch
Built e‑Work Outsource from an individual freelancing career into a full outsourcing company
Currently leads a team of 20+ remote professionals
Earned 100+ reviews on Fiverr with outstanding client satisfaction
Eligible for Fiverr Top Rated status — currently under evaluation
Achieved Upwork Top Rated status
Worked with clients across the United States, United Kingdom, and Europe
Progressed from Legal Assistant to Medical Coordinator and Office Manager
Completed DigiSkills Freelancing training (2022)
Built a global career while completing a bachelor's degree at NUML
Participated in professional networking with freelancers and entrepreneurs
Get In Touch
Let's Work Together
Ready to streamline your operations? Reach out and let's discuss how I can help your business grow.